Activating Digital Engagement in Salesforce Setting up WhatsApp in Salesforce 1. In Salesforce Setup, search for “Messaging Settings”.2. Click the “New Channel” button to add a new WhatsApp channel. 3. Select the WhatsApp channel 4. Follow the instructions to configure the WhatsApp number. You will need to log in to connect to your Meta account. Creating an Einstein Bot 1. Setting up […]
Salesforce Service Cloud ensures post-sales customer support goes beyond closing a deal—it’s key to building lasting relationships, driving satisfaction, loyalty, and repeat business.
In the competitive hospitality industry, maintaining seamless customer experience while efficiently managing operations is crucial. Discovery Hotel Management faced this challenge head-on when they decided to modernize […]
Salesforce Marketing Cloud Account Engagement (MCAE, formerly known as Pardot) is a native Salesforce CRM platform that offers B2B-focused marketing solutions. This platform helps companies manage relationships with leads […]
Salesforce is a customer relationship management platform that helps businesses manage sales, customer service, support, marketing, among other things. Salesforce features enable data centralisation, process automation, and offers metrics that help improve business efficiency and personalisation in customer service. […]
In today’s competitive business world, having accurate and up-to-date data is essential for making strategic decisions and optimising processes. This is where Salesforce Reports and Dashboards shine […]
Salesforce’s Service Cloud has transformed the way businesses interact with their customers, offering a unified, efficient, and personalised support platform. By centralising communication channels, Service […]
Salesforce Marketing Cloud is Salesforce’s B2C-focused tool that helps businesses deliver relevant campaigns and personalised content to each customer, while also supporting the development of […]
Dreamforce 2024, held from September 17-19 in San Francisco, was the world’s largest AI event, showcasing innovations like Agentforce, the first platform for building autonomous agents. Attendees […]
LISBON, PORTUGAL | LONDON, UNITED KINGDOM, July 25th, 2024 — Target Everest is delighted to announce a new partnership with Vera Solutions, a social enterprise and Certified B Corporation. This […]
Email-to-Case helps automate customer support by converting received emails from customers into cases and auto-populating fields for quick resolution. Email-to-Case on-demand service manages […]
We are excited to announce the rebranding of our company, Target Everest. Refreshed image and updated website.
