AI Agents vs. Chatbots in Salesforce: Which One is Right for Your Business?
In an increasingly digital world, businesses are leveraging AI-driven solutions to enhance customer engagement, streamline operations, and boost efficiency. Within Salesforce, two of the most widely used automation tools for customer interactions are Chatbots and AI Agents. While both solutions aim to automate conversations and improve response times, they have fundamental differences in terms of capabilities, adaptability, […]
