Blog

Salesforce

Salesforce Reports and Dashboards: How to Measure Sales Team Performance in Sales Cloud 

Target Everest | Nov 12 2024

In today’s competitive business world, having accurate and up-to-date data is essential for making strategic decisions and optimising processes. This is where Salesforce Reports and Dashboards shine, offering sales teams indispensable tools for tracking performance.  By providing a clear, comprehensive view of team performance, these features enable managers to identify opportunities, detect issues, and swiftly implement solutions.  Real-Time […]

Salesforce

How Service Cloud enhances Customer Satisfaction with proactive solutions 

Target Everest | Oct 29 2024

Salesforce’s Service Cloud has transformed the way businesses interact with their customers, offering a unified, efficient, and personalised support platform. By centralising communication channels, Service Cloud provides a streamlined service that boosts customer satisfaction.  What truly sets Service Cloud apart is its ability to shift from reactive to proactive customer service. By anticipating customer needs, companies can solve problems […]

Marketing Cloud

Personalising the Customer Journey with Marketing Cloud Engagement 

Target Everest | Oct 15 2024

Salesforce Marketing Cloud is Salesforce’s B2C-focused tool that helps businesses deliver relevant campaigns and personalised content to each customer, while also supporting the development of customer journeys. Personalisation in marketing is essential to creating content that aligns with the profile and expectations of each customer. By leveraging online behaviour and even purchase history, companies can segment their audiences […]

Salesforce

Innovations and Key Trends at Dreamforce 2024 

Target Everest | Oct 01 2024

Dreamforce 2024, held from September 17-19 in San Francisco, was the world’s largest AI event, showcasing innovations like Agentforce, the first platform for building autonomous agents. Attendees enjoyed transformative keynotes, groundbreaking product launches, and hands-on learning sessions.  In today’s blog post, we dive into the firsthand experience of our Managing Partner, Alexandre Bento, at Dreamforce […]

News

Target Everest Partnership with Vera Solutions for Amp Impact on Salesforce

Target Everest | Aug 22 2024

LISBON, PORTUGAL | LONDON, UNITED KINGDOM, July 25th, 2024 — Target Everest is delighted to announce a new partnership with Vera Solutions, a social enterprise and Certified B Corporation. This collaboration is set to empower nonprofit organizations by providing them with strategic solutions that enhance operational efficiency and generate impactful insights, all through the Amp Impact on Salesforce. Empowering […]

Salesforce

Salesforce Email-to-Case Tutorial

Alexandre Bento | Aug 20 2024

What is Email-to-Case? Email-to-Case helps automate customer support by converting received emails from customers into cases and auto-populating fields for quick resolution. Email-to-Case on-demand service manages email traffic outside the network’s firewall and limits messages to 25 MB. Email-to-Case Key Features and Benefits Seamless association of customer responses with original cases, including attachments, streamlining case management. Comprehensive […]

News

Target Everest: Your Trusted Partner for Salesforce Solutions

Marek | Jan 30 2023

We are excited to announce the rebranding of our company, Target Everest. Refreshed image and updated website.